Aug 29, 2019

Aug 29, 2019

Delayed invoice generation

The system which generates and sends invoices malfunctioned from August 2 to August 11. Some invoices which should have been generated during this period, were not.

This only impacted those customers who pay for their domains using local bank transfers within Iceland; customers using credit cards, debit cards, PayPal or electronic invoices were not impacted.

The root cause was identified and fixed on August 11, but our technicians overlooked the fact that not all invoices had been generated. This was addressed yesterday, on August 28 all missing invoices were generated and e-mailed, and today (August 29) the invoices due to be sent using physical mail were put in the post.

To prevent this incident from recurring in the future, our admin team is improving the automated monitoring of our invoice generation system.

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